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Sewerage levels of service

Activity: Pre- planning application
Action: Acknowledgement of receipt & application completeness
Level of service timetable: Review application within 7 days of receipt to ensure all relevant details are included or request additional information. Full response within 21 days of receipt

Activity: Pre - design application
Action: Review application
Level of service timetable: Review application and respond within 14 days

Activity: S104 application
Action: Acknowledgement of receipt & application completeness
Level of service timetable: Review application within 7 days of receipt to ensure all relevant details are included or request additional information

Activity: Full design review and response
Action: Review design Step 1
Level of service timetable: Full design review and respond within 28 days of receipt of application (this includes the 7 days to acknowledge and review the application)

Activity: Design acceptance
Action: Review design Step 2
Level of service timetable: Issue formal technical acceptance of submission - a further 14 days from receipt of additional information

Activity: Execute adoption agreement
Action: Update draft agreement
Level of service timetable: Issue draft agreement to customer for signing, 14 days after receipt of of inspection fees, coloured plans and all required legal & land matter details

Activity: Customer notifies of construction start date and requests inspections
Action: Inspections and construction period
Level of service timetable: Plan start up meeting and inspection regime. 1st inspection undertaken within 14 days of request

Activity: Construction complete
Action: Request for pre maintenance inspections
Level of service timetable: Inspections undertaken within 14 days from receipt of request

Activity: Issue pre - maintenance certificate/provisional certificate
Action: Construction is substantially complete
Level of service timetable: 7 days from confirmation that all construction works are satisfactory and receipt of as built and CCTV survey

Activity: Issue vesting certificate
Action: Vest sewers
Level of service timetable: Within 7 days on confirmation that construction is complete and all legal and land matters are complete

Supply levels of service

Activity: Point of connection
Action: Initial application review
Level of service timetable: Within 5 calendar days confirm application is complete

Activity: Point of connection
Action: Review PoC proposal
Level of service timetable: Within 14 calendar days or 28 days for complex sites, review PoC proposal

Activity: Design self - laid main
Action: Review design application
Level of service timetable: Within 5 calendar days confirm application is complete

Activity: Design self - laid main
Action: Provide design
Level of service timetable: Within 28 or 42 calendar days depending on complexity of site

Activity: Design self - laid main
Action: Company review SLP design application
Level of service timetable: Within 5 calendar days confirm application is complete

Activity: Design self - laid main
Action: Provide design acceptance
Level of service timetable: Within 14 or 21 calendar days depending on complexity of site

Activity: Execute water adoption agreement
Action: Review/revise water adoption agreement
Level of service timetable: Within 7 days of receiving the request

Activity: Delivery date
Action: Source of water delivery date
Level of service timetable: Right day metric - agreed date when water company will provide the source of water

Activity: Construct self - laid main
Action: Provide sample results and submit construction records
Level of service timetable: Within 1 day of receipt of test results, the SLP must provide evidence of bacteriological sample and pressure test pass

Activity: Connect self - laid main
Action: Review request and carry out final connection
Level of service timetable: Within 14 calendar days from receipt of valid test results

Activity: Connect self - laid main
Action: Review application and agree date of final connection
Level of service timetable: Within 5 days review the application, test results,as - laid information and agree connection date with SLP

Activity: Connect self - laid main
Action: Complete connection and provide required information to the water company
Level of service timetable: Within 1 working day of completing the final connection, SLP to confirm connection took place

Activity: Vest self - laid main
Action: Issue vesting certificate
Level of service timetable: Within 5 days of notification of final connection being given

Activity: Make service connections
Action: Validate notification and provide consent to progress with connection
Level of service timetable: Issue consent, plot reference information and costing details with 5 calendar days commencing on the day following written notification of connection call off by the SLP. Process payment for admin fees

Activity: Make service connections
Action: SLP to notify water company that the connection is made
Level of service timetable: SLP to provide this information to the water company within 1 working day of completing the connection for non - household and 5 calendar days for household

Activity: Make service connections
Action: Install 'screw in' meters and record details
Level of service timetable: If requested, water company technician visits site to fit meter. SLA defined by those companies that offer this service