Groundworks requirements

If you need planning permission for your development, you should obtain this before applying for your new connection.

You will need to provide the following:

• The size of the pipe you plan to install 
• Site location plan which shows the position of your development in relation to the surrounding area  
• A drainage layout plan showing how you are disposing of foul and surface water (not applicable for standpipes, troughs, compounds)
• A schematic drawing will be required for any non-domestic premises  (e.g. industrial, commercial, fire suppression etc.)

Important: In most cases, you will also need to provide us with a unique property reference number (UPRN) before we can complete your connection. If you are building a new property or converting an existing one, please register the property with the local council as soon as possible to avoid any delays to your connection.

• We will acknowledge your application within 5 calendar days, including a request for any additional information if required.
• Please note, we will be unable to proceed to the site survey until your application is full and complete.

• Our scheduler will contact you in 7 calendar days to arrange a site visit.
• Someone will need to be available on site to meet our inspector to discuss your requirements.
• The point of connection will be marked up on site during this visit.
• You will need to obtain landowner’s permission for any connections in private land or roads.

• We will provide your quotation within 28 calendar days of us receiving your full application
• Your quotation is valid for a minimum of 1 month or until the end of the financial year. The expiry date will be on your quotation letter.
• Please ensure you have read and understood the terms and conditions provided with your quotation

Please review your quote and the associated documents and advise us of any amendments that you require.

If you are ready to accept, please sign all the required documents, and return via email.

Please also arrange payment. Details on how to pay are outlined on your quote. It is important to state your reference number when paying, as if we are unable to locate your payment then this may delay the process.

We will confirm payment has been received and return a copy of the signed legal agreement to you.

We will also provide you with contact details for one of our Engineers, who will be your Case Manager for the project.

Your Case Manager will work with you to draw up a schedule for installing the new water main. This will normally take place within 90 days of your request to install the mains

• Once we have confirmed you are ready for connection, we will be in touch to arrange a connection date with you.
• We aim to make connection within 21 calendar days. However, if a road closure is required, this may take up to 3 months.

More information about traffic management.

• Once your connection is complete, we will email you with details on how to set up your billing account. 

Note: You must ensure you follow the steps outlined within our email to prevent any backdated charges.